Who We Are

This website is operated for Bohosoul by Dhanashri, an artist portfolio and online store for original works.

For privacy requests or questions, use the contact form. The studio may ask you to verify your identity before acting on requests related to order or personal information.

Information We Collect

We collect only the information needed for enquiries, guest checkout, payment confirmation, shipping, and order tracking.

• Contact form details: name, email address, optional phone number, enquiry type, and the message you send.
• Checkout details: name, email address, phone number, shipping address, city, state or region, postal code, country, cart items, and order total.
• Order records: order ID, purchased items, item quantity, category, medium/material, payment status, fulfillment status, tracking link or note, timestamps, and payment gateway identifiers.
• Order tracking details: order ID and the email address or phone number entered to verify access to order status.
• Local cart data: cart contents may be stored in your browser local storage so your cart can persist while browsing.
• Security records: limited technical data such as IP-derived request information, payment verification records, fraud-prevention checks, and access logs for protected website features.

What We Do Not Store

• We do not store card numbers, CVV, UPI PINs, or full payment instrument details on this website.
• Payments are handled by Razorpay. Razorpay may process payment and transaction data under its own terms.
• We do not sell personal information.
• We do not intentionally collect sensitive personal data unless you choose to include it in a message.

How We Use Information

• To respond to studio enquiries and commission requests.
• To create, process, confirm, fulfill, and track orders.
• To verify payments and prevent payment/order fraud.
• To send order confirmations or studio replies by email.
• To maintain inventory, product availability, and order dashboards.
• To keep basic security logs for protected website features.
• To comply with accounting, tax, legal, dispute-resolution, and record-keeping requirements.

Payment Processing

When you pay online, payment checkout is provided by Razorpay. The website sends the order amount, order ID, buyer contact details, and relevant notes needed to start and verify the payment. Razorpay processes payment details directly; this website stores only payment status, Razorpay order/payment identifiers, and order records needed for fulfillment, support, and accounting.

Email, Hosting, and Storage Providers

The website may use service providers to operate core features. These providers process information only as needed for the service they provide.

• Razorpay: payment gateway and payment verification.
• Resend: sending contact form messages and order-related emails.
• Supabase: database and product image storage, when configured for the live website.
• Website host: hosting, server logs, deployment, and infrastructure security.

Cookies and Local Storage

This website uses minimal cookies and browser storage for core functionality. It does not currently use advertising cookies, behavioural ad tracking, or third-party analytics cookies.

• Cart local storage: keeps selected products in your browser while you move through the website. This may include product ID, title, category, image path, price, currency, quantity, and stock-related details needed to validate checkout.
• Payment checkout: Razorpay may use its own cookies, scripts, or browser storage during payment to process the transaction, verify payment, prevent fraud, and complete payment security checks.

You can remove cart items directly from the cart page. You can also clear cookies and local storage from your browser settings. Blocking or clearing storage may reset your cart or interrupt checkout.

Sharing and Disclosure

We share information only where needed to run the website and complete your request or order.

• With payment, email, hosting, database, and storage providers listed above.
• With delivery, courier, or logistics partners if needed to ship an order.
• With tax/accounting support or legal authorities where required by law.
• With your consent or at your direction.

Retention

We keep personal information only for as long as reasonably needed for the purposes described in this policy. Order records may be kept for accounting, tax, legal, fraud-prevention, and dispute-resolution purposes. Contact form messages are kept only as long as needed to respond and maintain studio communication.

Your Choices and Rights

You may contact the studio to request access, correction, update, or deletion of personal information. Some information may need to be retained where required for legal, tax, accounting, fraud-prevention, or order fulfillment reasons.

If you no longer want to continue an enquiry, you may ask the studio to stop using your contact details for that enquiry. If you want to clear cart data, you can remove items from the cart or clear your browser storage.

Children

This website is intended for general audiences and customers interested in art and handmade work. It is not directed at children, and we do not knowingly collect personal information from children for account creation or profiling.

Security

We use reasonable technical and organisational safeguards, including server-side payment verification, protected product and order management, and restricted access to private order-management routes. No internet transmission or storage system can be guaranteed to be completely secure.

International Processing

Some service providers may process or store information outside your city, state, or country. Where this happens, the information is used only for the purposes described in this policy and subject to the provider's security and privacy commitments.

Changes to This Policy

We may update this Privacy & Cookie Policy as the website, store, payment flow, or legal requirements change. The updated version will be posted on this page with a new "Last updated" date.

Contact

For privacy questions, correction requests, deletion requests, or order-related privacy concerns, contact the studio through the contact form. If the request is about an order, include the order ID and the email address or phone number used at checkout.